Welcome to Hot Sale Shoe Shop’s FAQ section! We’ve compiled answers to the most common questions about our adventure footwear, shipping, returns, and more. If you don’t find what you’re looking for, our Adventure Team is always ready to help at [email protected].
About Our Products
What types of footwear do you specialize in?
We specialize in high-performance adventure footwear for every terrain and activity. Our collection includes:
- Hiking boots and trail shoes (Hike & Camp, Hiking)
- Running shoes (Run, Road Running)
- Water-friendly footwear (Paddle, Fly Fish)
- Weather-resistant shoes (Rain)
- Casual adventure footwear (Casual)
- Specialty footwear for cycling (Bike) and climbing (Climb)
- Family footwear (Men, Women, Boys, Girls, Kids, Infant)
How do I choose the right adventure shoe for my needs?
Consider your primary activity (hiking, running, etc.), terrain, weather conditions, and fit preferences. Our product categories are organized by activity type to help you find the perfect match. For personalized recommendations, email our Adventure Team with details about your planned adventures.
Ordering & Account
What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your gear’s journey from our Oklahoma City warehouse to your doorstep using the provided tracking number with either DHL/FedEx or EMS.
Shipping & Delivery
Where do you ship?
We ship globally to most locations (excluding some remote areas in Asia and other regions). Whether you’re preparing for mountain trails in Colorado or urban cycling in Tokyo, we’ve got you covered.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95): Expedited service via DHL or FedEx, typically arriving within 10-15 business days after shipment (1-2 day processing).
- Free Shipping (Orders $50+): Via EMS, typically arriving within 15-25 business days after shipment (1-2 day processing).
How long does order processing take?
All orders are processed within 1-2 business days from our Oklahoma City headquarters before shipping out. Adventure waits for no one, and neither do we!
Returns & Exchanges
What is your return policy?
We’re confident you’ll love your adventure footwear, but if anything isn’t perfect, you have 15 days from delivery to initiate a return. Items must be in new, unworn condition with original packaging. Please see our complete Returns Policy for details.
How do I initiate a return?
Contact our Adventure Team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the simple process.
Contact & Support
How can I contact customer service?
Our friendly Adventure Team is always happy to help! Reach us at:
- Email: [email protected]
- Mail: 1817 Benson Park Drive, Oklahoma City, US 73102
Do you offer discounts or sales?
Yes! Check our Discount section for current promotions. We also offer free shipping on orders over $50 – perfect for outfitting the whole family for adventure.
Last updated: June 2023